The flow
No menus. No hold music. No "please leave a message after the beep." Just a friendly voice answering on the first ring — and a job on your schedule before you've finished the one you're on.
Customer dials the number on your truck, your van, your Google listing. Constant Employee picks up before the second ring — even if it's 3 AM on a Sunday.
"Thanks for calling ACME Plumbing, this is your virtual assistant — how can I help today?" Built on the best voice tech of 2026. Most callers don't realize until they're hanging up that nobody clocked in.
The agent listens for the keywords you define — burst pipe, no heat, gas smell, no power. Emergencies route one way. Everything else routes another.
You get pinged on your phone within seconds with the address, callback number, and a 30-word summary. Customer is told you'll call back in 10 minutes.
Agent collects name, phone, address, email, issue. Offers windows (morning / midday / afternoon). Confirms the slot. No back-and-forth.
Cal.com, Google Calendar, or straight into ServiceTitan / Housecall Pro / Jobber. The customer's name, the issue, the address, and the AI summary all in one card. No retyping.
Customer gets a branded email with the time, address, and what to expect. (SMS added on Expanded.) You get a notification with the call recording, transcript, and AI summary.
Customer's been emailed twice (booked + reminder). You know exactly what's broken before you arrive. Job done in half the time, customer happy, you didn't even know they called Sunday night.
For your trade
Same product, different ears. Each trade gets an emergency keyword set, a service-area script, and a customer-question playbook the agent leans on.
Triages burst pipes, sewage backups, no hot water. Pre-books faucet, drain, and water-heater visits.
No-heat / no-AC priority with vulnerable-household routing. Seasonal-spike capacity rules.
Sparking, smoke, whole-house outage = immediate owner alert. Panel upgrades, EV chargers, lighting on the schedule.
Stuck-open and stuck-closed escalations. Brand and spring-type discovery questions baked in.
Mobile, emergency-dominant. Built to catch lockouts at the moment they happen, before the next number on Google does.
Storm-driven call surge handled without staffing up. Quote-request intake with photo upload via SMS.
Make, model, error code discovery — so techs roll with the right parts, not a second truck roll.
One-off vs. recurring routing. Common-pest triage so visits get the right tech and the right product.
Quote-heavy intake with property-size and frequency questions. Seasonal schedule rules.
Routine maintenance bookings plus equipment-failure escalation. Chemical incident routing.
What you wake up to
No spreadsheets, no callback list, no missed sticky notes. Every call recorded, summarized, and waiting for you in one screen — on phone or laptop.
Three tiers
Every tier answers every call. The ladder is team scale, deeper integrations, and white-glove support.
FAQ
It answers your business phone with an AI agent that sounds like a real receptionist. It figures out why someone's calling, escalates emergencies to you, books the rest into your calendar, and logs everything to a dashboard you can open from anywhere.
Most won't realize during a normal booking call. If a caller asks directly, the agent is honest about it and immediately offers to keep helping or get you on the line. Honesty earns more trust than deflection.
That's exactly who Standard was built for. You get the full product — voice, booking, dashboard, emergency alerts — designed for an owner-operator who can't pick up while elbow-deep in a job.
We use ElevenLabs voices — the gold standard in 2026. Most callers don't notice anything off during the first sixty seconds, and the majority complete a booking without asking. The honest tell is a slight beat of latency — about half a second longer than a human would take.
On Expanded and Professional, yes. We need a five-minute clean recording, and your voice goes live within 48 hours. Standard customers pick from our curated library of warm, professional voices.
Built-in noise reduction handles most job-site and household noise. If the agent genuinely can't understand after a single retry, it gracefully takes a callback number and escalates to you instead of guessing.
No. Forward your existing number to the one we provision — most carriers let you set that up in two minutes. Or port it to us permanently (we handle the paperwork, two to four weeks via your carrier).
Same day for Standard. About a week for Expanded once we configure multi-tech routing and custom voice. Professional with deep CRM integration takes two to three weeks.
Yes, on the Professional plan. We write bookings directly into your CRM and pull customer history so the agent can greet returning callers by name and reference past jobs.
You define it. Defaults for plumbing include burst pipe, flooding, no hot water, sewage backup, gas smell. HVAC defaults include no heat in cold months and no AC in hot months with vulnerable household members. Edit any time.
No. The agent is instructed never to quote prices, name a specific technician, or commit to a job outside your service area. If a caller pushes, the answer is always "the owner will give you a real number when he sees it."
You do. Recordings, transcripts, customer details — all yours, exportable any time. We use them only to operate your account, never to train anyone else's product.
Month-to-month on every plan. Cancel any time. Your data stays exportable for thirty days after.
You're billed per minute at your tier's overage rate — never blocked from answering a call. We email you when you're at 80% and 100% so there are no surprises.
Try it on a live call
Tell it your shop name, your trade, your service area. It'll answer the next caller exactly the way you'd want — in fifteen minutes, with no commitment.
